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Registered Massage Therapist Lawyers – Representing RMT’s in cases involving complaints and investigations by the College of Massage Therapists of Ontario

Registered Massage Therapists (“RMTs”) are often the subject of a variety of types of complaints and reports. If you receive a notification that you are the subject of a complaint or report to your College, it can be stressful.

When you are the subject of a complaint, the College of Massage Therapists of Ontario (“the CMTO”) will notify you of the complaint and will give you an opportunity to respond. At Damien Frost & Associates LLP, we provide that response on behalf of our clients in order to protect their rights and interests.

You may or may not be aware if you are the subject of a CMTO or insurance company investigation, as investigators are often undercover. If you believe that you may be the subject of an investigation by the CMTO or by an insurance company, you should contact a lawyer immediately. Experienced counsel will be able to advise you of your rights and obligations, and offer guidance in dealing with the College or an insurance company.

RMTs are often the subjects of reports, complaints and investigations for improper billing, alleged inappropriate touching or comments, as well as insufficient record-keeping. Our firm has defended RMTs against a wide array of complaints, reports and investigations.

College of Massage Therapists of Ontario Complaints Lawyers

If you have a matter that is before a panel of the Inquiries, Complaints and Reports Committee (“the ICRC”) do not wait until a decision has been made to get legal assistance. A decision made by the ICRC can be  made public on your CMTO profile and can impact your professional reputation and livelihood. The lawyers at Damien Frost & Associates LLP can assist in responding to complaints with written submissions to the ICRC. You should not respond to the ICRC in writing yourself, as anything you provide to the College can be used against you in a future proceeding or at a Discipline Hearing.

If you have received a Notice of Hearing, your matter has been referred to the Discipline Committee.. You should contact a lawyer immediately, as a discipline hearing is just like a trial and your professional standing may be at risk. The Discipline Committee of the CMTO has the power to:

  • revoke your certificate of registration;
  • suspend your certificate of registration;
  • impose terms, conditions and limitations on your certificate of registration for a specific or indefinite period of time;
  • require you to appear for a reprimand;
  • require you to pay a fine of up to $35,000; and
  • require you to pay the costs and expenses of the investigation and the legal costs and expenses of the hearing

These are serious outcomes for any professional. It can devastate your career or result in further action being taken against you. If you have received a complaint, believe that you are under investigation, or have received a Notice of Hearing, click here to contact our office to arrange a free consultation with an experienced lawyer.


I was accused by my former employer of interfering and damaging their computer systems. I was charged under the Criminal Code for mischief, unauthorized access and destruction of data, which was a very scary, stressful, and upsetting experience. I thought that my world was over and all the hard work I had done in my life was coming to an end. Mr. Frost's initial consultation (which was no obligation and free of charge) helped a lot to calm my nerves and comfort me and my family in trying times. His team was very understanding, sympathetic, concerned and supporting, she always took my frantic phone calls with calmness and assurance and helped me understand the progress of my case clearly. At every step, I received sound professional advice. At the end of the case, the charges were dropped. As a result, I do not have a criminal record, my reputation is intact, and my current job is still secure. Words cannot truly express my gratitude for having such amazing lawyers. From explaining the terminology used in court, to sitting with me outside the court room when I couldn't hold back my tears, they stood by my side. Thank you for exceeding my expectations, and then some.


Members of The Criminal Lawyers Association, Toronto Lawyers Association, Ontario Bar Association 
and Advocates' Society.

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